| Goal | Settling complaints from any party regarding the functioning of RSM, its Programmes, or one of its employees. |
| Personal Data | First name and last name Email address Signature The complaint, plus: Any background information Optional: Home address Registration Agreement Name of the Programme Duration of the Programme |
| Source of Data | From the party itself. |
| Legal Ground | Consent: A party may decide to file a complaint. |
| 3rd Parties | Cloud storage system |
| Retention | The data is kept for 10 years after a dispute is settled. |