Contact Management

Process	Service Management
Goal	Responding to service requests from Clients or relations of RSM
What this means for you	RSM may offer to help with travel arrangements and/or hotel bookings, if so required by a party or if RSM wants to provide this service.

Goal	Responding to service requests from Clients or relations of RSM
Personal Data	First name and last name Personal email address Phone number Travelling information: Home address and/or accommodation address Date of arrival and departure Flight times Airport-transfer information
Source of Data	From the Client or contact of RSM itself, through interaction with RSM employees.
Legal Ground	Consent: Whenever a Client or relation contacts or responds to an inquiry from a RSM employee
3rd Parties	Cloud storage system CRM system Hotels Travelling agency Taxi company EUR: Email system
Retention	The data required for arranging the service request are kept until the end of the calendar year in which the request was fulfilled. In case a contractual or financial transaction is created as a result of the request, this transaction is kept for 7 years.

Service Management